AHT Meter – Support

AHT Meter Support

AHT Meter is an iPhone app designed to help customer service and contact center professionals monitor and improve their Average Handling Time (AHT).

What can AHT Meter do?

Track individual handling times
Show your live handling time
Calculate your daily AHT
Compare your AHT with your personal target
Mark unusually complex handlings
Compare Total, Standard and Complex AHT
View results over different periods
View Smart Guidance and daily insights

No account required

AHT Meter works entirely on your iPhone. You do not need to create an account or sign in.

Your data

Your handling history and settings are stored locally on your device. AHT Meter does not send this information to PB Webdiensten.

How to use AHT Meter

Tap Start when you begin a handling. Tap Stop when the handling is finished. AHT Meter automatically adds the handling to your daily statistics.

If a handling was unusually complex, you can mark it as Complex. This allows AHT Meter to show how complex handlings affect your overall AHT.

Use Results to review your performance over time and Settings to set your personal Target AHT.

Need help?

PB Webdiensten
Developed by Patrick Bronkhorst